Refund and Returns Policy

We at Fly Bir Billing strive to provide a seamless booking experience for paragliding and other adventure activities. Please review our revised cancellation and refund policy below:

Cancellation Policy:

1. Cancellation by Customer Before 72 Hours of Scheduled Activity:
   • Cancellation initiated by the customer due to any reason, including unfavorable weather conditions or VIP movement, will result in a 100% refund of the booking amount.
2. Cancellation by Customer Between 72 Hours and 24 Hours Before Scheduled Activity:
   • Cancellation initiated by the customer during this period will result in a 50% refund of the booking amount.
3. Cancellations Less Than 24 Hours Before Scheduled Activity or No-Shows:
   • No refunds will be provided for cancellations made less than 24 hours before the scheduled activity or in case of no-shows.

Rescheduling Policy:

1. Rescheduling Within 72 Hours of Scheduled Activity:
   • Customers can request a rescheduling of the flight slot or date by contacting us at flybirbilling@gmail.com at least 72 hours before the booked flight slot. Each passenger is entitled to reschedule the flight only once.
2. Rescheduling Due to Unforeseen Circumstances (e.g., Weather, VVIP Movement):
   • In case of unforeseen circumstances, rescheduling will be accommodated based on customer preference and pilot availability.

Refund Processing Time:

1. Refund Request Process:
   • To cancel a booking and request a refund, customers can initiate the cancellation via My Account on our website or send an email to flybirbilling@gmail.com with the booking details.
2. Approval and Processing:
   • Upon receiving your cancellation request, we will notify you within 3 days regarding the approval or rejection of your refund request. Approved refunds will be processed within 7 days.

Non-Refundable Products: Certain products and services are non-refundable, including but not limited to:

• Consumable items (e.g., food products)
• Gift Cards
• Personalized or custom-made products
• Digital or downloadable products
• Insurance purchased as part of adventure activities (e.g., paragliding, trekking)

Late or Missing Refunds: If you have not received your refund within 8 days from the date of request, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time for the refund to be officially posted.
• If you have completed these steps and still have not received your refund, please reach out to us at flybirbilling@gmail.com for further assistance.

If you have any questions or need clarification regarding our cancellation and refund policy, please do not hesitate to contact us. We are committed to ensuring your satisfaction and safety during your adventure experience with us at Fly Bir Billing.